Frequently Asked Questions

SHIPPING

How much does shipping cost?

Standard shipping for one tumbler (2-3 days) is about $10-$11. Additional tumblers per order will increase shipping rates. Need your order sooner or purchasing multiple tumblers? Email me for rush and combined shipping quotes.

When will my order ship?

Ready to ship tumblers/pens will usually ship within 2-4 business days (M-F.)

If you have purchased a customized item, production time usually runs around 2-4 weeks. I generally ship through USPS and it takes 3 days on average for products to arrive. If you need your item sooner please email me before you place your order.

Uh oh, USPS lost my package!

Packages that are marked as delivered, but are “not received” are your responsibility to track down. I wish I could help more but I am not able to track them down on my end. I do not issue refunds on lost packages.

Oh no! My package was damaged during shipping!

All packages are shipped via United States Postal Service (USPS) Priority Mail and a tracking number should be provided when the package ships. I do my best to swaddle your tumbler like a newborn but in the event your item is damaged upon receipt, please keep all of the packaging and send me photos of both the shipping box and the damaged tumbler within 48 hours of receiving the package. I do ship with insurance, however USPS will likely require the buyer to provide the packaging in person for inspection prior to approving a claim. Failure to provide their required proof can result in a denied claim and I will be unable to replace the item in the instance of a denied claim.

 

RETURNS

Given the custom nature of my work, I do not accept returns, exchanges, or cancellations (unless notice is given within 24 hours of purchase). However, if there is an issue with your order or you have any questions please don't hesitate to email me! It is my hope that each item purchased will become a treasured keepsake - if for any reason you are unhappy with your purchase, please reach out and I will do what I can to make it right!

 

DESIGN

How do I order a custom design?

Please fill out the contact me form with all the details (glitter color, tumbler size, decal desired, etc.) I will contact you with any further questions and provide you with a quote for your desired design.

 

CARE INSTRUCTIONS

How do I care for my epoxy tumbler?

No stainless steel tumbler is dishwasher safe! The high temperature and steam from your dishwasher damages the vacuum seal.

Hand wash only with soft non abrasive cloth.
Do not soak.
Do not leave in the outside heat or in a super hot car.
Do not drop as epoxy may crack. Treat like glass drinkware.
Do not microwave.

OTHER COMMON QUESTIONS

 

What kind of tumblers do you use?

All tumblers are either from The Steel Magnolia or Hogg brand.

All tumblers used are double wall, vacuum sealed stainless steel.

 

Do the tumblers come with lids and straws?

All tumblers come with lids with slide closures. All skinny tumblers will come with straws. Email me if you have questions about if your specific tumbler will come with a straw.

Handmade Items

Please remember that these are handmade items, so some slight imperfections may occur but nothing that should effect the overall quality of your tumbler. Although I do try to get as close to perfect as I can, I am not a machine so sometimes minor imperfections like bubbles, tiny bumps or stray glitter can occur 😊. We artists think it adds to the unique charm of our creations!